Refund Policy

We would rather return your money than keep it uneasily. Here is exactly how refunds work.

The promise

From the day you purchase until fifteen days after your first guided conversation, we will refund you in full — every cent, no questions asked.

That window is deliberate. Your first conversation is where you learn what Quille really is. If it wasn’t what you hoped, you should not pay for it.

How to ask

Write to support@quille.co from the email you purchased with. Nothing else is required — no form, no reason, no phone call. We will confirm within two business days, and the refund is returned to your original payment method, typically within 10 business days.

After the window

Once you are more than fifteen days past your first conversation, refunds are at our discretion — but ask anyway. We read every request with care, and being kind matters more to us than being right.

If you never begin

If you purchase and life gets in the way — no first conversation ever happens — we will check in with you along the way, and if your twelve months of access end without a single conversation, we refund you automatically and in full. We do not keep money for something that never happened. (If you’d rather extend your access instead, just tell us before the period ends.)

What your family keeps

If we refund you, your family’s recordings and transcripts remain yours — exportable, always. Refunds end the book and the remaining guided conversations; they never take back your family’s own words.

Two promises built into your purchase

• If we have not opened your family’s place within six months of purchase: automatic full refund.
• If your twelve months end and no conversations ever happened: automatic full refund.

See also the Terms of Service and Privacy Policy.